Refunds and complaints

Changing your mind

You may withdraw from a purchase within 14 days of receiving it, without giving a reason. Write to us within those 14 days, then send the piece back within a further 14 days: unworn, unwashed, with its labels attached and in its original packaging where possible. You pay the return postage unless the return is our fault.

A piece made to your own measurements or otherwise personalised for you cannot be returned this way unless it is faulty.

A faulty piece

If a piece arrives damaged, is not what you ordered, or develops a fault that comes from how it was made, you have the right to complain, for two years from delivery. Write to us with your order number, a description and a photo. We answer within eight days and, once we agree the piece is faulty, repair or replace it or refund you, as the law provides. Return postage for a faulty piece is on us.

Wear, washing against the care instructions and alterations made after delivery are not faults.

How to send a return

Write to us first at kokoromontenegro@gmail.com with your order number, so we can confirm the return and tell you where to send it. Pack the piece well and keep the postage receipt until the refund has reached you.

KOKORO D.O.O.
Peka Pavlovića br.P+4, Nikšić, Montenegro

Refunds

We refund the price of the piece and the standard delivery cost you paid, by the same method you paid with, within 14 days of receiving the piece back or proof that you have sent it. A refund to a card can take a few more days to show on your statement, depending on your bank.

Questions

If anything here is unclear, write to us or use the contact page. The terms of sale cover the rest of an order.